How do I contact the customer service team?

If you have an issue with your delivery or an urgent query about your order, you can contact us on support@sorrentina.in or call on +91 84540 40096 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.

Where can I find my order number?

In case of a successfully placed order, you will receive an email from us containing your order number and the items in your order.

When will I receive my order?

Any order placed on our website will be delivered to you within 24 hours

How can I check on the status of my order?

In order to know your order status, you can contact us on support@sorrentina.in or call on +91 84540 40096 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.

The items delivered in my order are defective/ damaged/ incorrect

If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services team on support@sorrentina.in or call on +91 84540 40096 between Monday to Saturday 9 am - 7 pm and we will get back to you as soon as possible.

When will I receive my refund?

Any refund initiated by us will be credited to the source account from which the payment was made within 5 - 7 working days depending on the third party aggregator’s policy.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third party validation on the payment failure.

Can I have my order gift wrapped?

If you are ordering for someone else, you can choose to have your order delivered in our special tote bags instead of our delivery box. You can also add on our Chef’s Apron or a Wooden Cheese Board to your order.

Should I refrigerate my order once I receive it?

To ensure longer lasting freshness, we recommend you refrigerate our dips, sauces, DIY Pizza kits and breads once you receive them. Please transfer our handcrafted pastas into the freezer until you’re ready to use them. Our crackers and nuts can remain outside.

For how long can I keep the pestos?

Because of using high quality olive oil and sunflower oil in our pestos, they can easily be kept in the refrigerator for upto 21 days and still taste fresh as ever.

What kind of tomatoes do you use in your All Purpose Tomato Sauce?

To bring you true, authentic Italian flavours, we only use San Marzano tomatoes flown in from Italy in our All Purpose Tomato Sauce. Paired with fine Olive Oil, Carrots, Celery and Italian Peperoncino, our All Purpose Tomato Sauce tastes like no other in the country.

Are your breads freshly baked?

Yes, our chefs make fresh batches of our range of breads and crackers every morning using traditional Italian baking methods.

How do I cook the pizza kit?

Once you’ve assembled the pizza kit, cook it in a preheated oven at 200 degree celsius for 5 minutes or until the sides are lightly brown and the cheese has melted.

Where can I find recipes on how to use your products?

Our Chef’s have curated easy to follow recipes that you can access in the Chef’s Diary section of our website. In there, you’ll find recipes categorized as per meal time, ease of cooking and prep time, so you can choose exactly what you’re looking for.

I’m having 6-8 people over for dinner, how many pizza kits would I need?

All our products come with recommended serving sizes so whether you’re choosing to toss some pasta in our sauces, assemble a DIY Pizza Kit or press some paninis with our breads, you’ll always know exactly how much to order.

Are your products eggless?

Except for our handcrafted pastas, tiramisu, meat based sauces and meaty DIY Pizza Kits, all our products are 100% vegetarian and made in a controlled environment.

How do I cook the Garlic Bread?

Our ready to bake Garlic Breads just require to be baked for 4-5 minutes in a pre heated oven at 180 degrees celsius. Alternatively, you can also cook the breads on a frying pan until each side is golden brown.

How do I cook the pizza kit?

Once you’ve assembled the pizza kit, cook it in a preheated oven at 200 degree celsius for 5 minutes or until the sides are lightly brown and the cheese has melted.

How do you blanch pasta?

For any of our handcrafted pastas, bring half a liter of water to a rolling boil and salt well. Once the boil is achieved, toss in the pasta for 2-3 minutes and immediately after, dunk into iced water to prevent the pasta from over cooking.

What is al dente pasta?

Al dente refers to a style of cooking pasta until a point that it still contains a bite. To check if your pasta is cooked al dente, take it out of the water and cut it with a fork. If the pasta still has a medium hard feel yet does not feel undercooked, your pasta is al dente.

What is the best way to heat your breads?

We recommend you heat our breads in an oven next to a bowl of water to help retain the moisture yet heat the breads evenly. Always ensure the bowl you use to hold the water is oven proof.

Can your dips and sauces be consumed as they are or do they need to be cooked?

Whilst our pasta sauces taste best when cooked along with a pasta, all our dips and sauces are ready to eat and can be consumed straight out of the jar however you’d like.

Any other Query?

Anything Else We Can Help You With? For order status, best ways to enjoy our products and anything else you want to know, we're happy to chat.