FAQs

If you have an issue with your delivery or an urgent query about your order, you can contact us on support@sorrentina.in or call on +91 88669 88576 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.

In case of a successfully placed order, you will receive an email from us containing your order number and the items in your order.

Any order placed on our website will be delivered to you within 24 hours

In order to know your order status, you can contact us on support@sorrentina.in or call on +91 88669 88576 between Monday to Saturday 9 am - 7 pm. Our customer services team will be happy to help you.

If you receive delivery of a package from us and any item has been damaged in transit / defective / incorrect, please reach out to our Customer Services team on support@sorrentina.in or call on +91 88669 88576 between Monday to Saturday 9 am - 7 pm and we will get back to you as soon as possible.

Any refund initiated by us will be credited to the source account from which the payment was made within 5 - 7 working days depending on the third party aggregator’s policy.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact our customer services team. If your payment is debited from your account after a payment failure, it will be credited back within 5 - 7 working days after we receive a confirmation from the bank. This is subject to the third party validation on the payment failure.

If you are ordering for someone else, you can choose to have your order delivered in our special tote bags instead of our delivery box. You can also add on our Chef’s Apron or a Wooden Cheese Board to your order.

To ensure longer lasting freshness, we recommend you refrigerate our dips, sauces, DIY Pizza kits and breads once you receive them. Please transfer our handcrafted pastas into the freezer until you’re ready to use them. Our crackers and nuts can remain outside.

Because of using high quality olive oil and sunflower oil in our pestos, they can easily be kept in the refrigerator for upto 21 days and still taste fresh as ever.

To bring you true, authentic Italian flavours, we only use San Marzano tomatoes flown in from Italy in our All Purpose Tomato Sauce. Paired with fine Olive Oil, Carrots, Celery and Italian Peperoncino, our All Purpose Tomato Sauce tastes like no other in the country.

Yes, our chefs make fresh batches of our range of breads and crackers every morning using traditional Italian baking methods.

Once you’ve assembled the pizza kit, cook it in a preheated oven at 200 degree celsius for 5 minutes or until the sides are lightly brown and the cheese has melted.

Our Chef’s have curated easy to follow recipes that you can access in the Chef’s Diary section of our website. In there, you’ll find recipes categorized as per meal time, ease of cooking and prep time, so you can choose exactly what you’re looking for.

All our products come with recommended serving sizes so whether you’re choosing to toss some pasta in our sauces, assemble a DIY Pizza Kit or press some paninis with our breads, you’ll always know exactly how much to order.

Except for our handcrafted pastas, tiramisu, meat based sauces and meaty DIY Pizza Kits, all our products are 100% vegetarian and made in a controlled environment.

Our ready to bake Garlic Breads just require to be baked for 4-5 minutes in a pre heated oven at 180 degrees celsius. Alternatively, you can also cook the breads on a frying pan until each side is golden brown.

Once you’ve assembled the pizza kit, cook it in a preheated oven at 200 degree celsius for 5 minutes or until the sides are lightly brown and the cheese has melted.

For any of our handcrafted pastas, bring half a liter of water to a rolling boil and salt well. Once the boil is achieved, toss in the pasta for 2-3 minutes and immediately after, dunk into iced water to prevent the pasta from over cooking.

Al dente refers to a style of cooking pasta until a point that it still contains a bite. To check if your pasta is cooked al dente, take it out of the water and cut it with a fork. If the pasta still has a medium hard feel yet does not feel undercooked, your pasta is al dente.

We recommend you heat our breads in an oven next to a bowl of water to help retain the moisture yet heat the breads evenly. Always ensure the bowl you use to hold the water is oven proof.

Whilst our pasta sauces taste best when cooked along with a pasta, all our dips and sauces are ready to eat and can be consumed straight out of the jar however you’d like.